Co-managed IT for law firms
Support for the team you already have.
Your internal team knows the firm, the people, and the history. ALT works alongside them on security, Clio, and the systems around it.
Trusted by law firms across North America for over 15 years
Who owns what
You decide what we take on, and when. Most engagements look like this.
Your team continues to lead
- The firm's priorities, budget, and approval of major changes
- The internal context and relationships that come from working inside the firm
- The functions the firm chooses to keep internal, such as onboarding, local support, or vendor coordination
- Oversight of the engagement and the final say
ALT can take responsibility for
- Help desk coverage, escalations, or the full ticket queue, with 24/7/365 available
- Device, identity, network, and cloud administration
- Security controls, monitoring, backups, and supporting documentation
- Clio, NetDocuments, and cross-platform integrations
- Infrastructure projects and migrations
See how co-managed IT would work at your firm.
Book a clarity callWhat this looks like in practice
This is work we do every day, across many law firms.
Device management
Windows and Mac workstations, mobile devices, and related equipment, held to one standard through Microsoft Intune and tracked from purchase through retirement.
Identity and access
Multi-factor authentication, role-based access, conditional access, and sign-in risk monitoring in Entra ID, with the rules behind them documented.
Security depth
Endpoint detection and response, email authentication, awareness training, and vulnerability management, plus the incident response plan insurers now expect a firm to have tested.
Monitoring and detection
A SIEM collects logs from endpoints, identity, and Microsoft 365, and someone reviews them around the clock. Something wrong at 2am gets picked up before anyone opens a laptop.
Backup and recovery
We verify the backups and test the restores, so you know what recovery looks like before you need it.
Legal software
Clio, NetDocuments, Microsoft 365 integrations, single sign-on, connectors, and sync health, including the adoption problems that usually get written off as user error.
Network and cloud
The firm's network, firewalls, and connectivity, plus the cloud behind them, whether that is Microsoft 365, Azure, or servers you still run.
Projects and migrations
Design, testing, coordination, and rollout for infrastructure changes and migrations, while your team keeps day-to-day operations moving.
Firms often pair this with business continuity, a cyber risk assessment, or a fractional CIO and CTO.
How the engagement works
Once responsibilities are clear, the relationship tends to look like this.
One escalation path
Everyone knows who picks up what, so nobody has to chase an urgent problem to find out who is handling it.
Monthly operating review
Once a month, ALT walks your team through security, patching, open issues, what is coming next, and anything that should change.
A written record
When systems, standards, or ownership change, it gets written down, so nobody is working from an old picture.
Input before you commit
ALT gives you a read on a major purchase, vendor, or project before the firm signs off on it.
Critical knowledge stays with the firm
We write down how the systems are set up, why they were built that way, and who to call at each vendor.
When someone is out or a role changes, the next person reads that instead of working it out from scratch.
Built by people who know law firms
Everyone here works only with law firms, including the specialists who’ll be on your account.
Built for firms with internal IT coverage
This works best for firms that:
- Have an internal IT lead or team they want to keep in place
- Want to keep some functions internal while assigning others to ALT
- Need added depth in security, Clio, Microsoft 365, infrastructure, or project work
- Want coverage that scales with the firm, from one ALT specialist to a full team
No internal IT team? See what ALT Care Plus covers →
Start with a conversation.
Thirty minutes to hear how your team is set up today and where we could help.
Book a clarity callFrequently asked questions
Co-managed IT is an arrangement where a law firm’s internal IT team and an outside provider run the firm’s technology together, each with named responsibility. The provider takes the areas the firm assigns, such as the help desk, security, or Clio, and answers for them. The internal team keeps the rest, along with direction and the final say. Firms use it to add depth and coverage while keeping the team they already have.
No. The whole model depends on your team being there. They decide what we take on, and they stay in charge of where things are going. The day-to-day lands with us, and the projects that kept getting pushed back finally move.
Yes. We agree who covers what at the start. Some firms keep first-line support internal and bring ALT in for security, Clio, and projects. Others hand over the full ticket queue. ALT staffs to match, from a single specialist to a full team, and what we cover can change as your firm does.
ALT deploys and maintains the security stack it is responsible for: endpoint protection, monitoring, email security, and backup verification. Your team gets visibility into all of it, and the documentation stays current for insurers and clients.
Yes. Your team keeps the access they need for their own work, and we make changes to the underlying architecture together, with a record of what changed and why.
We set the escalation path together at the start: which issues come to ALT, who picks them up, and what response looks like. Your staff always know who is handling their problem.
Then co-managed IT is not the right fit. ALT Care Plus is for firms that want ALT to run the whole technology environment as one accountable team.
Pricing depends on which responsibilities ALT takes on and the size of your environment. Engagements are scoped around what ALT covers, so you're not paying twice for work your team already handles.
Have more questions? We're happy to help.
Talk to us about your firm →