Fully managed IT services
for law firms.
One team that runs your technology and improves the systems you actually work in, Clio included.
See what’s covered
Trusted by law firms across North America for over 15 years
Your team supported
Two dedicated technicians handle the day to day. They know your people and your setup, so issues get fixed while they're small instead of sitting in a queue.
Your systems secure
Patching, backups, and monitoring stay handled. When a client questionnaire or an insurer application arrives, the answers come from what's actually in place.
Your firm moving forward
We implement and improve Clio, workflows, and integrations, with staff training included so the improvements stick.
What fully managed actually covers
One monthly service covering support, security, and the systems your firm runs on, Clio included. Your firm sets the priorities. We execute.
Support that knows your firm
Two dedicated account technicians work with your firm directly. They know your people, your systems, and your history, so nothing starts from zero.
Issues are handled as they come up, including after hours, and onboarding and offboarding get done before they're urgent.
- One place for questions and requests
- Access, onboarding, and offboarding handled cleanly
- Repeat issues fixed once and documented
Security handled as a responsibility
Equipment stays patched, endpoints run current protection, and monitoring runs around the clock.
Security decisions are owned and maintained over time, so compliance questions have answers before anyone asks. Our cybersecurity work for law firms runs on the same principle.
- Access control across Clio, email, and files
- Backups, retention, and monitoring kept current
- Answers ready for audits, insurers, and client security questionnaires
Legal tech that moves the firm forward
The same team implements and supports the tools your firm actually runs on, including Clio and Microsoft 365.
Staff training is part of the plan, which is how improvements survive the rollout.
- Changes piloted, then rolled out in stages
- Billing workflows and reporting inputs kept reliable
- Templates, automations, and workflows improved over time
What lands in your inbox
From: ALT Care Plus <reports@altconsulting.com>
To: Managing Partner, Colburn Law
Subject: Your weekly report, August 7
Quiet week. Fourteen requests closed, nothing open past a day.
Handled
- New associate fully set up before her Monday start: laptop, Clio, Microsoft 365, and phone.
- The recurring scanner upload failures are fixed and the fix is documented.
- Monthly patching completed across the firm. No downtime.
Watching
- Two staff reported the same phishing email. Nobody clicked it. No action needed.
- Backup restore test is scheduled for next Friday.
Needs you
- The file server warranty ends in October. Our recommendation is attached, and deciding on it should take about fifteen minutes at Thursday's review.
— Tony and Mike, your ALT account team
Switching is easier than you think
Many firms we work with already have a provider, and most stay with them longer than they want to because switching feels risky. We built the first sixty days to remove that risk. Support and security fundamentals go live in the first two days, and the rest of the transition happens with minimal disruption.
Assess
We map your systems, access, and vendors before anything changes. Your team keeps working, and nothing gets migrated blind.
Stabilize
Quiet fixes come first: patching, backups, and a security baseline. You meet your two dedicated technicians and they learn your firm.
Run
Support, security, and improvements settle into a predictable rhythm. You stop thinking about IT between reviews.
Built by people who know law firms
Everyone here works only with law firms, including the two technicians who'll be on your account.
What our clients are saying
We’ve worked with the same two people for years, and they know how our firm operates. My staff contacts them directly, and issues are handled consistently, usually the same day.
Dave Watson
Principal, Berrill & Watson
A client sent over a security questionnaire with the engagement letter, and I just forwarded it to ALT. They took care of the whole thing. I used to lose a week to those.
Marianne Knudson
Partner, Pearson Christensen
Three years of growth, and technology has never turned into something we’ve had to build an internal team around. ALT has just kept up with us.
Kasey McNary
Shareholder, Serkland Law Firm
I can be out of the office and not think about IT once. The team knows what to do, things keep moving, and none of it ends up back on my plate.
Chadwick Boyd
Partner, Halcyon Legal
See how ALT Care Plus would work at your firm.
Book a clarity callFrequently Asked Questions
A typical MSP keeps the machines, email, and network running. ALT Care Plus does that and also improves the systems your firm actually works in, including Clio. Two dedicated account technicians work with the help desk and specialize in your firm. Either can pick up where the other left off, and they stay responsible for how your technology runs over time.
With an assessment of your systems, access, and vendors before any changes are made. Support and security fundamentals are usually live within a couple of days. Your team keeps working the whole time.
Yes. We often work alongside an internal admin or a vendor you want to keep. The outcome stays our responsibility, and everyone works from the same decisions.
Yes. Day-to-day support covers the tools your firm runs on, and unlimited Clio support and consulting is part of the plan, along with staff training. Legal tech implementation is available as separate projects. Firms that want us to build and run their entire Clio setup use our Clio Operations service.
We start by mapping your systems, access, and vendors before making any changes, then stabilize quietly. Your team keeps working through the transition, and we handle the handoff with your current provider.
Firm size matters less than complexity. Once technology decisions affect several practice groups, a stack of systems, and more than one vendor, a fully managed service starts paying for itself. Most of the firms we run already have an administrator or operations manager in place, and we work alongside them rather than around them.
Start with a conversation.
Thirty minutes to tell us how your firm runs today and what you’d want to be different.
Talk to us about your firm